{"product_id":"the-hospitality-factor-leading-through-experience-to-drive-performance","title":"The Hospitality Factor: Leading Through Experience to Drive Performance","description":"\u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cp\u003e\u003cspan\u003eLeadership is not defined by what you say. It is defined by what others experience.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAcross organizations, leaders understand what is expected of them. They can define culture, communicate values, and articulate strong leadership principles. And yet—in the moments that matter most, behavior shifts.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe result is a gap between intention and execution that impacts communication, trust, and performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIn \u003c\/span\u003e\u003cspan\u003eThe Hospitality Factor\u003c\/span\u003e\u003cspan\u003e, Shatelle N. Brumfield introduces a clear, actionable leadership framework built on four disciplines:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e• Awareness\u003cbr\u003e• Regulation\u003cbr\u003e• Communication\u003cbr\u003e• Accountability\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis book equips leaders to operate consistently—especially under pressure—and create an internal experience that drives external performance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBecause leadership is not measured by what you intend.\u003cbr\u003eIt is measured by what others experience.\u003c\/span\u003e\u003c\/p\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e","brand":"Books Prime","offers":[{"title":"Default Title","offer_id":45913898320063,"sku":"9bd3f87f-4bf5-4075-b05c-e5d3a8f95123","price":21.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0761\/7550\/7647\/files\/7ef8d7257f2037b76f2aaa3e6bddc2d3.jpg?v=1785052668","url":"https:\/\/books-prime.com\/products\/the-hospitality-factor-leading-through-experience-to-drive-performance","provider":"Books Prime","version":"1.0","type":"link"}