{"product_id":"under-the-headset-the-heart-hurt-and-heroism-of-a-911-dispatcher","title":"Under the Headset: The Heart, Hurt, and Heroism of a 911 Dispatcher","description":"\u003cdiv\u003e \u003cdiv\u003e \u003cdiv\u003e \u003cp\u003e\u003cspan\u003eEvery ring changes a life. Sometimes, it changes yours.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBehind every 911 call is a voice that stays calm when the world falls apart.\u003cbr\u003eIn \u003c\/span\u003e\u003cspan\u003eUnder the Headset: The Heart, Hurt, and Heroism of a 911 Dispatcher\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eSavannah Baker\u003c\/span\u003e\u003cspan\u003e takes readers deep into the unseen world of emergency communications — where every word, every second, and every decision can mean the difference between life and death.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThrough raw, deeply personal storytelling, Baker reveals the emotional weight of a profession few truly understand. From carrying the echoes of calls that never leave your heart, this memoir captures the human side of dispatch — the heartbreak, the resilience, and the unspoken heroism of those who answer the calls no one wants to make.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eTold with honesty and heart, \u003c\/span\u003e\u003cspan\u003eUnder the Headset\u003c\/span\u003e\u003cspan\u003e is both a tribute to dispatchers everywhere and a message of hope for anyone working in high-stress, high-stakes professions. Baker reminds us that even in the darkest moments, compassion, courage, and connection can still shine through the static.\u003c\/span\u003e\u003c\/p\u003e\n\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eWhat Readers Will Discover\u003c\/span\u003e\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e\u003cp\u003e\u003cspan\u003eThe real emotional and psychological challenges of being a 911 dispatcher.\u003c\/span\u003e\u003c\/p\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cp\u003e\u003cspan\u003eThe unseen impact of trauma, burnout, and resilience behind the console.\u003c\/span\u003e\u003c\/p\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cp\u003e\u003cspan\u003eThe importance of mental health, self-care, and support in public safety careers.\u003c\/span\u003e\u003c\/p\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cp\u003e\u003cspan\u003eStories of strength, empathy, and perseverance from someone who’s lived them.\u003c\/span\u003e\u003c\/p\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e","brand":"Books Prime","offers":[{"title":"Default Title","offer_id":45914371129535,"sku":"e122cc8d-3a7d-45e9-ba4e-633136127df8","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0761\/7550\/7647\/files\/bc8f6e6cdc2dc28e7b5100adb0b97a58.jpg?v=1785057366","url":"https:\/\/books-prime.com\/products\/under-the-headset-the-heart-hurt-and-heroism-of-a-911-dispatcher","provider":"Books Prime","version":"1.0","type":"link"}